Payments

We offer end to end encrypted online payments. Our payment gateways are authenticated and verified by 3-D secure, a protocol designed to be an additional security layer for online credit card transactions.

You will be redirected to a verified payment gateway to make payments for your order.

For our customer’s convenience, we offer multiple payment options:

• PayPal
• Shop Pay
• Credit Card (VISA, MASTER, AMEX, JCB, DISCOVER, Union Pay, Diners)
• Apple Pay
• Google Pay

Payment Failure

In case of payment failure, please verify if the payment information you have entered is accurate. If your account has been debited after a payment failure, it is normally reimbursed to your bank account within 7 business days. Please contact your bank for any further inquiries regarding payment failure. You can also email us at wecare@sapphire-online.com or call us at +44-333-880-8245 with your order number for the status of your payment.

Refunds

You will be offered online store credit against your order value if you cancel your order within 24 hours of order placement, given that the order hasn’t been dispatched. However, in cases where the ordered items are unavailable, we will offer a full refund which can take up to 5 working days to process as per bank policy.

Discount Coupons and Gift Cards

Enter the coupon or gift card code into the ‘Discount Code or Gift Card” field at checkout to apply it to your order.

Coupons can be issued for a particular amount or a discount percentage. If your order amount (including shipping charges) exceeds the coupon amount, the additional amount can be paid through credit card at checkout.

Please read the terms & conditions for the coupon code carefully. There may be an order amount limit and validity depending on the type of coupon issued. Certain products / categories may be restricted with a particular type of coupon. Coupon codes can only be redeemed online using the same email ID upon which the coupon has been issued.